Purchase one eligible item from the Limited Sale Event collection at https://uk.creations.mattel.com/collections/limited-sale-event (each, a "Qualifying Item") between 15 September 2026, 09:00 BST and 15 October 2026, 23:59 BST, and receive 50% off one additional Qualifying Item of equal or lesser value from the same collection. Offer valid while supplies last and subject to availability. To redeem: add at least (2) Qualifying Items in cart. Discount automatically applied at checkout. Cannot be combined with any other promotional offer. Offer not valid on items outside this promotional link. No adjustment of previous purchases. Offer is non-transferable and is not redeemable for cash or cash equivalent. Purchase limits may apply; see individual product descriptions. Not applicable to taxes, shipping or handling charges. Mattel reserves the right to modify or cancel this promotion at any time without notice. Void where prohibited.
Return Policy
Return Policy
We hope that you love your purchase! If for any reason you don't, you can return your selection for a refund within 30 days of receipt.
Returns
-
We only accept returns for items purchased directly from https://creations.mattel.com/en-gb and https://uk.creations.mattel.com/. Please return all other items to the original place of purchase.
-
All returns are monitored.
-
Your item(s) must be in the condition received and in the original item packaging (not the outer packaging).
Starting a Return
-
To start your return, you can log into your account and start the return process by clicking on the order in your Order History.
-
If the item is eligible for a return, you will then be able to complete the return process.
-
Alternatively, please click here to start the return process. Please have your order number and delivery details at hand before you start this process.
Further Information
-
Please note that you are required to return your items to us no later than 14 days after you have completed the returns form. If you do not return the relevant Product within 14 days after you have completed the returns form, we will not refund you and we will propose you to return the Products to you, subject for you to pay the delivery costs.
-
To check the status of your return, you can click here or call us toll free on 0800 032 66 41 Monday - Friday: 8am – 5pm (holiday hours may vary)
-
Please refer to our terms and conditions for online purchases for more information.
For assistance with initiating a return, please utilize our Contact Us form or refer to our Frequently Asked Questions.
